From the Field
“Technical support in schools is more than just understanding the technology. The tech support staff needs to understand education and all the customers including teachers, students and administrators and parents”
Crystal Priest, District Technology Director for Maine School Administrative District #4, Guilford, Maine
Rapid changes in the ways technology is used for learning require an approach to technology support (“tech support”) that reduces downtime and provides a fast, consistent, reliable experience for administrators, educators and students. The most effective tech support models are constructed directly from a high quality technology planning process that integrates technology with other school-wide support goals. Tech support encompasses a range of services from device and network maintenance to user support. All districts share a common goal of keeping up with the user demand for support. Be sure the technology support team works to support the learning environment and be cautious of technology support efforts that may include an effort to “control” the education environment.